Defy Claim Center

Claims FAQ

You can file a claim online. If you don’t have an online account, you can sign up for online account or call 1-87 7780 4626. You can also contact your agent to file a claim. Be sure to file your claim immediately following a loss or employee injury.

You’ll need:
  • Contact information for you and others involved
  • Your policy information
  • The date of the incident
  • A description of the injury or damages
  • If applicable, the claimant’s or employee’s name and contact information

If you need additional help, contact your agent, who’s always there to answer any questions.

After your claim has been submitted to your insurance carrier, your claim will be assigned to a claims adjuster, who will help you manage your claim and handle most of your questions. Depending on carrier, Claims adjusters strive for same-day contact after your claim is submitted. Your claims adjuster will walk you through all aspects of the claims process and may schedule time with you to do an on-site evaluation.

Please contact your assigned claims professional with any questions. If you cannot remember the name or contact information of your claims professional, call us at 1877 7804626.

Claims payments are determined by a covered cause of loss, type and extent of damages, and the applicable coverage that was purchased. Following the receipt of a property, auto , or liability claim, a claims professional will review your coverage, investigate the loss and evaluate the damage(s) to determine what the appropriate payment may be under the policy.

For a work comp claim, the claims professional must first determine whether the claim is covered and eligible for compensation, subject to state regulations. Be sure to immediately report your claim in order to set the claims management process in motion.

For third-party claims in which a claimant is alleging that you’re liable for damage(s), such as a bodily injury or property damage, we’ll evaluate your coverage, investigate any losses, and work toward final determination of the claim outcome (settlement or denial).